CEO BrainFood

025 Maintaining Resiliency in the Face of Stress and Adversity with Susan Drumm

Episode Summary

Welcome to CEO Brain Food, a show aimed at providing key insights, fresh perspectives, and proven tools that CEOs can apply to build enterprise value, generate higher profits and develop the talent needed to succeed in their businesses. In this episode, Michael invites founder and CEO of Meritage Leadership, Susan Drumm to the show to talk about leadership, resilience, and the importance of delegation. Susan speaks to her experience with helping leaders become more effective as well as top assessment tools she utilizes in her work, including 360 Feedback and the Enneagram tools.

Episode Notes

01:44 – Michael introduces today’s guest, Susan Drumm who speaks to the origin story of her organization Meritage Leadership Development

09:20 – Michael and Susan reflect on the impact of the ongoing coronavirus pandemic 

12:47 – Building resilience in the face of adversity, stress and anxiety 

25:33 – The importance of effective delegation and the OURS system

29:30 – Susan speaks to the many assessment tools that she utilizes in her work with leaders 

33:37 – Michael and Susan speak to their unique experiences as growth and leadership coaches 

38:34 – Where listeners can follow Susan 

40:00 – Michael thanks Susan for joining the show and where listeners can find his Functional Team Scorecard 


“I would say it’s more critical than ever that leaders spend time engaging with their team in this [remote] format because people feel isolated.” (10:11)

“What I was curious about is what makes some leaders able to handle stressful situations more gracefully while others just get their buttons pushed and become reactive or lash out. And, is it innate? Can it be learned and, if so, how?” (15:58)

“I recently heard a statistic that the average life expectancy for a police officer after they retire is ten years. Think about that. Because of the wear and tear from such high stress situations that they’ve had to deal with, the toll that’s taken on their bodies without the ability to build the resilience, can really make a difference.” (23:15)

“The way you think drives your actions.” (26:50)


Michael’s LinkedIn

Michael’s Website

The Functional Team Scorecard

Susan’s LinkedIn

Meritage Website